In 5 yrs, digital assistants will be used by the masses - TeamOzlo Trust on desktop = content, depth, look, illustrations. Trust on mobile = speed, meet expectations, give the next step - Desktop users want to know, mobile users want to buy - CEO, QuoteWizard Measuring by engagement is the most important to understand if you're improving fanaticism - Rival IQ In 30 minutes, two people can send over 800 nonverbal signals...what you do is powerful! - Renee Metty ...